International Shipping & Payment Policy
1. International Shipping Rates
ILACE offers Free International Shipping on all orders of USD 180 and above.
For orders below USD 180, standard international shipping rates apply:
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Standard International Shipping: USD 20 to USD 30
(Varies based on order amount, quantity, and weight)
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Australia Shipping Rate: Flat USD 40
2. International Dispatch Timeline
International orders are dispatched within 12 to 15 (or more) working/business days after payment is received.
A courier tracking number will be shared once the order is dispatched, depending on order volume and pending orders.
Please note:
- Delivery timelines may extend during holiday seasons.
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Hand‑worked or heavily embroidered formal garments may require additional processing time.
We strive to deliver within the estimated timeframe; however, delivery dates cannot be guaranteed.
3. Payment Methods
ILACE’s international website supports the following secure payment options:
- Credit Card / Debit Card
- PayPal
4. Duties & Taxes
Customs duties and taxes vary by country. Customers may check applicable charges with their local customs department.
Please note:
Any customs duties, taxes, or clearance fees—if applicable—must be paid by the customer.
These charges are not included in product or shipping costs.
5. Order Cancellation Policy
Since all parcels are dispatched from Pakistan and involve high international courier costs, ILACE follows a strict No Refund – Exchange Only policy.
Customers may cancel an order before it has been dispatched. The cancelled amount will be credited toward future purchases only, and applicable cancellation charges may apply.
ILACE reserves the right to cancel any order—fully or partially—in the event of unforeseen circumstances. This policy applies to both domestic and international orders, whether placed via Cash on Delivery or Advance Payment.
6. Return & Exchange Policy for International Orders
ILACE offers Exchange Only for international customers.
No returns and no refunds are available.
If a customer wishes to exchange a product or size:
- The customer must bear the one‑way shipping cost from their country to Pakistan.
- ILACE will provide free and complimentary re‑dispatch of the exchanged product from Pakistan to the customer.
7. ILACE – ZERO-TOLERANCE POLICY ON FRAUDULENT CHARGEBACKS
ILACE is committed to protecting its customers, business operations, and payment systems from fraud, deception, and abuse.
It has been observed that, on certain occasions, individuals may place orders, allow the merchandise to be processed and shipped, and subsequently initiate a payment dispute or chargeback through their bank or credit-card provider while retaining the merchandise.
ILACE fully recognizes a customer’s legitimate right to dispute an unauthorized transaction, non-delivery, incorrect charge, or other genuine payment issue. However, deliberately initiating a chargeback after confirmed shipment or delivery with the intention of retaining the merchandise while recovering the payment may constitute suspected fraud or abuse of the chargeback process.
Zero-Tolerance Policy
Where ILACE has reasonable grounds and supporting evidence to believe that a payment dispute or chargeback has been initiated fraudulently or in bad faith, ILACE reserves the right to:
• Flag the relevant customer account as “Suspicious / Disputed” for internal fraud-prevention purposes.
• Restrict or permanently suspend the customer from placing future orders with ILACE.
• Preserve all relevant evidence, including order details, payment records, shipment and delivery confirmation, IP/device information where lawfully available, and customer correspondence.
• Contest the chargeback with the relevant bank, card issuer, payment processor, or payment network and provide supporting evidence.
• Report suspected fraudulent activity, where appropriate, to relevant law-enforcement, cybercrime, financial-crime, or regulatory authorities in the applicable jurisdiction.
United States – Internet Crime Complaints
Where a transaction has a relevant connection with the United States and ILACE has reasonable grounds to suspect internet-related fraud, the matter may, where appropriate, be reported to the FBI’s Internet Crime Complaint Center (IC3).
Official IC3 Complaint Portal:
https://complaint.ic3.gov/
For transactions involving customers in other countries, suspected fraudulent activity may similarly be referred to the appropriate cybercrime or law-enforcement authorities in the relevant jurisdiction.
Important Notice
The filing of a chargeback does not, by itself, establish fraud. Each matter will be assessed on its individual circumstances and available evidence.
ILACE’s fraud-prevention measures are intended specifically to address deliberate abuse, deception, and suspected fraudulent conduct while respecting customers’ legitimate rights to raise genuine payment and order disputes.
ILACE reserves all rights and remedies available under applicable law in relation to suspected fraudulent transactions and abuse of its payment systems.
