No Refund Policy / Exchange Only

Exchange Eligibility

We do not offer refunds. Exchanges are allowed only for intentional orders and must meet the conditions outlined below.

Customers are responsible for the one‑way shipping cost when sending the product back to us for exchange.

Free Re‑Dispatch of Exchange Orders

Once we receive the product and approve the exchange, ILACE will re‑dispatch the replacement item free of charge from Pakistan to international destinations. This complimentary service is provided as a courtesy to our valued customers.

Exchange Request Timeline

Customers must notify ILACE and dispatch the product back to us within 3 days of receiving their order.

Product Condition Requirements

To qualify for an exchange, the product must be:

• Unused and unworn
• In its original packaging
• With all labels and tags intact

Products that do not meet these conditions will not be eligible for exchange.

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