Returns & Exchange Policy
No Refund Policy / Exchange Only
Exchange Eligibility
We do not offer refunds. Exchanges are allowed only for intentional orders and must meet the conditions outlined below.
Customers are responsible for the one‑way shipping cost when sending the product back to us for exchange.
Free Re‑Dispatch of Exchange Orders
Once we receive the product and approve the exchange, ILACE will re‑dispatch the replacement item free of charge from Pakistan to international destinations. This complimentary service is provided as a courtesy to our valued customers.
Exchange Request Timeline
Customers must notify ILACE and dispatch the product back to us within 3 days of receiving their order.
Product Condition Requirements
To qualify for an exchange, the product must be:
- Unused and unworn
- In its original packaging
- With all labels and tags intact
Products that do not meet these conditions will not be eligible for exchange.
ILACE – ZERO-TOLERANCE POLICY ON FRAUDULENT CHARGEBACKS
ILACE is committed to protecting its customers, business operations, and payment systems from fraud, deception, and abuse.
It has been observed that, on certain occasions, individuals may place orders, allow the merchandise to be processed and shipped, and subsequently initiate a payment dispute or chargeback through their bank or credit-card provider while retaining the merchandise.
ILACE fully recognizes a customer’s legitimate right to dispute an unauthorized transaction, non-delivery, incorrect charge, or other genuine payment issue. However, deliberately initiating a chargeback after confirmed shipment or delivery with the intention of retaining the merchandise while recovering the payment may constitute suspected fraud or abuse of the chargeback process.
Zero-Tolerance Policy
Where ILACE has reasonable grounds and supporting evidence to believe that a payment dispute or chargeback has been initiated fraudulently or in bad faith, ILACE reserves the right to:
• Flag the relevant customer account as “Suspicious / Disputed” for internal fraud-prevention purposes.
• Restrict or permanently suspend the customer from placing future orders with ILACE.
• Preserve all relevant evidence, including order details, payment records, shipment and delivery confirmation, IP/device information where lawfully available, and customer correspondence.
• Contest the chargeback with the relevant bank, card issuer, payment processor, or payment network and provide supporting evidence.
• Report suspected fraudulent activity, where appropriate, to relevant law-enforcement, cybercrime, financial-crime, or regulatory authorities in the applicable jurisdiction.
United States – Internet Crime Complaints
Where a transaction has a relevant connection with the United States and ILACE has reasonable grounds to suspect internet-related fraud, the matter may, where appropriate, be reported to the FBI’s Internet Crime Complaint Center (IC3).
Official IC3 Complaint Portal:
https://complaint.ic3.gov/
For transactions involving customers in other countries, suspected fraudulent activity may similarly be referred to the appropriate cybercrime or law-enforcement authorities in the relevant jurisdiction.
Important Notice
The filing of a chargeback does not, by itself, establish fraud. Each matter will be assessed on its individual circumstances and available evidence.
ILACE’s fraud-prevention measures are intended specifically to address deliberate abuse, deception, and suspected fraudulent conduct while respecting customers’ legitimate rights to raise genuine payment and order disputes.
ILACE reserves all rights and remedies available under applicable law in relation to suspected fraudulent transactions and abuse of its payment systems.